Thank you for shopping at [Your Client’s Business Name]. We’re committed to ensuring you have a positive experience with our Ayurvedic Herbal products. If, for any reason, you are not satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy below to understand your options.

1. Returns

Eligibility for Returns: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Return Window: You have [X days] from the date of delivery to initiate a return. Please contact us at [Contact Email] to start the return process.
Non-Returnable Items: Due to the nature of our products, we cannot accept returns on any opened or used items. Additionally, gift cards and items marked as “final sale” are non-returnable.

2. Refunds

Refund Process: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with signs of use or damage that are not due to our error).
Late or Missing Refunds: If you haven’t received your refund within the expected time frame, first check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at [Contact Email].

3. Exchanges

Damaged or Defective Items: If you receive a defective or damaged item, we are happy to exchange it. Please contact us within [X days] of delivery with a photo of the damage, and we will arrange for a replacement.
Exchanges for Different Products: If you’d like to exchange a product for a different item, please return the original item (following the return process above) and place a new order for the desired product.

4. Shipping Costs

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.
Exchanges Due to Our Error: If the return or exchange is due to our error (such as an incorrect or defective item), we will cover the return shipping costs.

5. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out:

[Your  Business Name]
Email: [Contact Email]
Phone: [Contact Phone Number]
Address: [Business Address]

We’re here to help you with any concerns, so please get in touch if you have any questions or need assistance with a return or exchange.

Thank You for Shopping with Us!

We appreciate your business and hope to provide you with a positive experience every time you shop with us.